Refund policy

Last updated: August 8, 2026

Every Degen Swag product is made to order. Because each item is printed specifically for you when you place your order, we do not hold returned stock and we are unable to resell returned items.

All Sales Are Final

All sales are final. We do not accept returns or exchanges, including for change of mind, ordering the wrong size, or ordering the wrong colour or design. Please check the size guide and product details carefully before placing your order.

The only exceptions are order cancellations within the cancellation window and items that arrive damaged, misprinted, or incorrect, as described below.

Order Cancellation

You may cancel unfulfilled items in your order within 15 minutes of placing it. You can cancel directly from your order confirmation / order status page.

After the 15-minute window has passed, or once an item has been fulfilled or sent to production, it can no longer be cancelled.

Cancelled items are refunded in full to your original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days.

Damaged, Misprinted, or Incorrect Items

If your order arrives damaged, misprinted, defective, or you receive the wrong item, we will make it right with a free replacement (or a refund to your original payment method where a replacement is not possible).

To make a claim, email gm@degenswag.com within 30 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item showing the problem (and of the packaging, if the item was damaged in transit)

The following are not considered defects and are not covered: incorrect size, colour, or design selected at checkout; minor variations in print placement or colour inherent to the print-on-demand process; damage caused by improper care (always follow the care instructions on the label); and orders undeliverable or lost due to an incorrect shipping address provided at checkout.

If your order never arrives and tracking shows it as lost in transit, contact us at gm@degenswag.com within 30 days of the estimated delivery date and we will investigate with the carrier and arrange a replacement where appropriate.

Your Statutory Rights

Nothing in this policy excludes or limits any non-waivable statutory rights you may have under the laws of your jurisdiction, including rights relating to faulty or misdescribed goods.