Shipping policy
Last updated: August 8, 2026
Every Degen Swag product is made to order — your item is printed and produced specifically for you after you place your order. Total delivery time is therefore production time + shipping time.
Production Time
Orders enter production shortly after they are placed (see our Refund Policy for the 15-minute cancellation window). Production typically takes 1–6 business days, depending on the product and order quantity.
Shipping Time
Once your order leaves production, estimated shipping times are:
- United Kingdom: 7–13 days
- United States: 9–14 days
- Europe: 9–14 days
- Australia, Canada & rest of world: 9–15 days
Most orders arrive well within these windows (95% of shipments are delivered within 15 days of dispatch). All delivery times are estimates, not guarantees — carrier delays, customs processing, local holidays, and peak seasons (such as year-end holidays) can extend them. Remote destinations may take longer.
We ship with established carriers including USPS, FedEx, DPD, and DHL. Items in the same order may occasionally ship separately depending on production; you will not be charged extra when this happens.
Where We Ship
We ship worldwide. A small number of countries and regions are subject to shipping restrictions outside our control; if we cannot ship to your address, we will notify you and refund your order in full.
Shipping Costs
Shipping costs are calculated at checkout based on your destination and the items in your order.
Customs, Duties & Taxes
Orders are shipped on a Delivered Duty Paid basis wherever possible — in most countries, including the United States and United Kingdom, you will not be charged additional customs or import fees on delivery. In rare cases, recipients in certain remote areas may be required to pay local customs duties or fees due to local regulations; these charges are the customer's responsibility.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. Please allow a few days for tracking to update after dispatch.
Address Accuracy
Please double-check your shipping address and contact details at checkout. We are not responsible for orders delayed, lost, or returned to sender because of an incorrect or incomplete address provided at checkout. If you spot an address mistake, contact us at gm@degenswag.com immediately — we can only correct an address before the order has shipped, and re-shipping charges for undeliverable orders are the customer's responsibility.
Late, Lost, or Damaged Deliveries
If your tracking has not updated for an extended period or your order has not arrived within 30 days of the estimated delivery date, contact us at gm@degenswag.com and we will investigate with the carrier. If the carrier confirms your package is lost in transit, we will send a replacement (or refund you where a replacement is not possible).
If your order arrives damaged, please refer to our Refund Policy and contact us as soon as possible with photos — the sooner you report it, the faster we can put it right.